We aim to process all orders within 1–2 business days.

Currently, we only offer standard free shipping with an estimated delivery time of 3–7 business days for all orders.

You have a 24-hour window from the time of purchase to request order modifications or cancellations. Please contact our customer support at support@gobrom.com, and we'll do our best to accommodate your request within this timeframe. After 24 hours, orders may have already been processed and shipped, making it impossible to make any modifications.

If your order hasn't arrived within the estimated delivery time, please contact our customer support team at support@gobrom. We will provide you with the tracking information and assist you throughout the process.

You have 30 days from receiving your order to request a return and refund under certain circumstances:

Unfortunately, we only ship within the USA at the moment. We apologize for any inconvenience this may cause.

Once your order has been processed and shipped, you will receive an email notification with the tracking information. If you haven't received one, please contact us at support@gobrom, and we'll provide you with the tracking details. You can also track your order using our tracking page.

If the tracking shows that your order has been delivered but you haven't received it, please follow these steps:

Check with neighbors or household members in case the package was delivered to them by mistake.
Verify the shipping address on your order confirmation email to ensure accuracy.
Contact the carrier directly to inquire about the delivery status and request proof of non-delivery.
Send us the proof of non-delivery so that we can immediately issue a refund for your order.

If you have any questions or need assistance, you can reach our customer support team through email at support@gobrom.

Contact us anytime except 00:00 AM to 8:00 AM EST.